Shipping & Refund Policy

By visiting or shopping at www.mavyas.com, you agree to the following terms and conditions:

Shipping Policy

When you place an order on www.mavyas.com, your parcel will be shipped to the address you provide as the “Shipping Address” during checkout. We ship globally using various courier services, and tracking information will be provided once your order has been dispatched. Estimated delivery times range from 4 to 14 business days, depending on the destination. These are estimated timeframes and may vary due to courier or product availability.

If any item is out of stock or on backorder, we will contact you with an updated shipping date. You may then choose to either proceed with the order or cancel the item. For stock inquiries before placing an order, please email us at info@mavyas.com.

For international orders, customers are responsible for any customs duties, taxes, or brokerage fees levied by the destination country. These charges are not under our control and vary from country to country. We recommend contacting your local customs office for details.

To avoid customs delays:

• Provide a reachable phone number during checkout.
• Do not refuse delivery or ignore customs duties/tax requests, as undelivered parcels may be returned. Shipping charges are non-refundable in such cases.

If you do not receive your order within the expected timeframe, please contact us at info@mavyas.com.

Accuracy of Information

We strive to ensure that all information on our website is accurate, complete, and current. However, errors may occur. Product descriptions, images, pricing, and availability are subject to change without notice. We reserve the right to:

• Correct any errors or omissions
• Update or modify information
• Cancel any order due to pricing or stock inaccuracies

We may also limit order quantities or decline orders at our sole discretion.

Prices & Payments

• All prices are listed in INR (₹) by default and can be converted to USD ($).
• Payments are securely processed via Razor pay or other third-party payment gateways, supporting major credit and debit cards (Visa, MasterCard, American Express, etc.).

We may request verification of payment or address details before accepting your order.

Returns, Refunds & Cancellations

We want you to be completely satisfied with your purchase. If you're not, you can request a return within 15 days of receiving your order.

Return Conditions

• Items must be unused, unopened, and in original packaging
• Products that are opened, used, damaged, or have broken labels or tags are not eligible for return
• Shipping fees and items bought on sale are non-refundable

How to Request a Refund

Email us at info@mavyas.com within 15 days of receiving the item with:

• A copy of your invoice
• A photo of the item
• A brief explanation for the return

Once we receive and inspect the return, we’ll inform you of the approval status. If approved, your refund will be processed to the original payment method within 7 business days.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Notify us within 48 hours of delivery
• Email us photos of the product and outer packaging
• Retain the original packaging for inspection

We'll arrange a replacement or refund, depending on product availability and your preference.

Non-Returnable Items

Certain products are non-returnable, including:

• Perishable goods (e.g., food, spices, tea, herbal drinks)
• Personal care items
• Custom-made or personalized products
• Gift cards
• Items purchased during a sale

A valid receipt or proof of purchase is required for all return requests.

Gift & Offer Codes

Mavyas may issue gift or offer codes through promotional activities. These codes:

• Are valid for a single use only
• Must be entered at checkout
• Cannot be combined with other discounts
• Cannot be redeemed for cash
• May have an expiry date and are void once expired or misused

Only codes officially issued by Mavyas will be honoured. Third-party or unauthorized codes are not valid.

For any questions, assistance, or support, feel free to contact us at info@mavyas.com.

Thank you for shopping at Mavyas Online Store!